Consolidate WhatsApp, Facebook Messenger, Instagram DMs, Telegram and Website Chat into one unified dashboard. Multi-agent management with smart routing. (Instagram & Telegram integration coming soon)
Managing WhatsApp, Instagram, and Telegram in separate apps creates chaos. Messages get missed, response times suffer, and customers leave.
Customer messages across 5+ apps — WhatsApp, Instagram, Telegram, Facebook
Managers can't see who's handling what or track agent performance
Without routing, important leads fall through the cracks
WhatsApp Team Inbox is a shared multi-agent inbox that lets your entire customer support, sales and marketing team manage WhatsApp conversations from a single unified dashboard. Instead of one person handling WhatsApp on their phone, AiBotick Team Inbox enables 3 to unlimited agents to collaborate on customer conversations simultaneously.
AiBotick Team Inbox includes smart routing (assign chats by department, language or round-robin), agent performance monitoring, canned responses, internal notes, customer context panels and real-time supervision. Indian businesses use it to reduce response times from hours to under 2 minutes. The inbox supports WhatsApp and Facebook Messenger today, with Instagram DM and Telegram coming in Q3 2026. Over 500 Indian businesses trust AiBotick for omni-channel customer communication.
All channels in one place — WhatsApp, Instagram, Telegram, Facebook and website chat
Automatically assign incoming chats to the right agent or department based on rules
AI suggests the best responses to agents in real-time, speeding up resolution
Seamlessly transfer conversations between agents or departments
Organise chats with custom labels for easy filtering and reporting
Full inbox on Android & iOS — agents manage conversations from anywhere
Link WhatsApp, Instagram, Facebook, Telegram to your unified inbox
Define rules to auto-assign chats to the right agents or teams
Agents handle chats with AI assistance, labels, and quick replies
Centralised support across all messaging channels
Multiple agents handling leads from a single WhatsApp number
Mobile app lets agents work from anywhere with push notifications
Manage multiple client WhatsApp accounts from one dashboard
Depends on your plan — Growth supports 3 agents, Scale supports 5, and Enterprise supports unlimited agents.
Yes — full shared inbox functionality on Android and iOS with push notifications.
Yes — track response times, resolution rates, and conversation volumes per agent.
Yes — WhatsApp, Instagram, Facebook Messenger, Telegram, and website chat are all supported.
Growth plan supports 3 agents, Scale supports 5 agents, and Enterprise supports unlimited agents. Additional agents can be added at Rs 500 per agent per month on any plan.
Currently AiBotick Team Inbox supports WhatsApp and Facebook Messenger. Instagram DM and Telegram integration are coming soon in Q3 2026. All channels appear in a unified inbox.
Yes. Team Inbox includes real-time agent monitoring with metrics like response time, resolution rate, customer satisfaction score and conversations handled per day. Managers can also view live conversations.
Yes. AiBotick automatically routes conversations based on rules you set: by department, language, topic, agent availability or round-robin. VIP customers can be auto-assigned to senior agents.
Growth plan supports 3 agents, Scale supports 5 agents, and Enterprise supports unlimited agents. Additional agents can be added at Rs 500 per agent per month on any plan.
Yes. Team Inbox includes real-time agent monitoring with metrics like response time, resolution rate, customer satisfaction score and conversations handled per day. Managers can also view live conversations.
Book your personalised demo — our team will guide you through every step.